Core
Orbital 2
Orbital 3
Orbital 4
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Customer journey — moments that matter
Moment that matters
Phase 1
Phase 2
Phase 1 — Digital first (2026–2027)Phase 2 — OTC entry (Q4 2027+)
DiscoverResearchTrust ConvertExperienceReturn & Advocate
DigitalSEO · Paid · AI search
AI & SEO hit
Searches 'waterless skincare France' — Peruda appears in Google, ChatGPT, Perplexity
Ingredient education
SEO content on Amazonian bioactives, INCI, EU regulation context
Press coverage
Elle, Marie Claire, Grazia + Moniteur des Pharmacies from month 6
CRM sequence
Retargeting + email trial offer. EU regulation as urgency driver
Peruda World AI
Personalised skin recovery journey. Onboarding via CRM from day one
35% repeat rate
CRM reactivation. Reviews and referrals restart the discovery loop
D2Cperuda.fr · subscription
Skinfluencer diary
30-day skin diaries drive traffic to peruda.fr
Clinical vault
peruda.fr: ingredient science, Swiss study, dermatological approval
Founder story
Cancer survivor narrative creates emotional trust. NATRUE + UEBT from landing
Mini set purchase
CHF 65 Ritual Essentials — low-barrier gateway to the full system
'Listen to your skin'
AI-guided recovery. Community + expert support ecosystem
Subscription renewal
82–96% gross margin. D2C flywheel accelerates from OTC brand building
E-pharmacyLafayette · Easypara · Atida · Cocoon
Marketplace listing
Live on all 4 Tier 1 platforms. 860 units/month by M6
Reviews & ratings
Marketplace social proof + clinical background on product pages
Platform credibility
Placement alongside certified dermocosmetics signals clinical intent
First checkout
Target: 4,400 units/month across all 4 platforms by month 18
Waterless ritual
Different application — concentrated actives, no water dilution
Reorder signal
Platforms reordering unprompted — Phase 2 trigger condition
KOL & ClinicsDermatologists · Integrative · Rehab
KOL digital content
French dermatologists with digital audiences. Swiss cases adapted
Clinical evidence
4.3× dryness + 5.6× itch improvement vs control. Breast cancer study shared
"I use this with my patients"
KOL public endorsement — highest trust signal. Opens OTC doors
Clinic recommendation
Paramed, Sinological Physio, oncological skin therapists active in CH
Measured improvement
Follow-up shows visible results. Formal Swiss study from 2027
Patient advocate
Word-of-mouth flywheel. Patient recommends to others
OTC PharmacyPhase 2 — Q4 2027
By-name requests
Customers ask for Peruda by name — Phase 2 condition met
POS material
Expanscience 60-person sales force trained
Partner credibility
Expanscience signals clinical intent to pharmacy buyers
Pharmacy sale
500–600 premium POS. No incentives. Entry on Peruda terms
Easy replenishment
OTC removes friction. Pharmacist steers toward full routine
Expanded basket
New SKUs. Haircare + extended system from 2027
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